Northmill, the financial services company, is proud to announce its partnership with Twilio, the San Francisco based communications platform. By integrating Twilio’s technology with Northmill’s custom-built CRM, customer service employees can get relevant user information faster, thus increasing productivity and improving the customer experience.
Every customer service representative relies on a number of systems to do their job efficiently, like a CRM system for managing customer data, a chat system to talk to customers, and a dialer for receiving customer phone calls. With Twilio’s sophisticated developer tools, Northmill was able to integrate a dialer directly into their CRM, removing the need for a separate system, thereby removing friction for customer service agents. In addition, Twilio’s technology also allowed the employee to get relevant customer information before the call began. These solutions had a dramatic effect on the department’s efficiency, with average agent productivity increasing by 50 percent.
“Removing friction for both our customers and coworkers is crucial to deliver on our mission to simplify everyone’s financial life. We’re happy to partner with innovative companies like Twilio to ensure that our platform is as efficient and scalable as possible”, says Lars Blomfeldt, Chief Executive Officer at Northmill.
Northmill is a Swedish fintech innovation company, founded in 2006 with the vision of simplifying everyone’s financial life. Northmill develops straightforward and secure financial services using technology and innovation, with offices in Sweden, Finland, and Poland. As of 2018, the company has over 200,000 users and 80 employees.
More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratised communications channels like voice, text, chat, and video by virtualising the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organisations — to reinvent how companies engage with their customers.